Welcome to the Awal Gas App, a convenient platform for requesting gas-related services and products, including new cylinder orders, refills, gas leak reports, gas piping services, and repair and maintenance. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our app.
1. Information We Collect
When you use the Awal Gas App, we may collect the following types of information:
Personal Information: This includes your name, contact details (such as phone number and email address), delivery address, and payment information. We collect this information when you register an account, place an order, or request a service through our app.
Usage Data: This includes information about how you use the app, such as the services you request, the frequency of your orders, and any interactions with customer support.
Device Information: We may collect information about the device you use to access the app, including the device type, operating system, unique device identifiers, and IP address.
Location Data: With your consent, we may collect and process information about your device’s location to provide location-based services, such as identifying nearby service providers or ensuring accurate delivery of orders.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: We use your personal information to process your orders, deliver gas cylinders, provide repair and maintenance services, and respond to your service requests (e.g., gas leak reports, gas piping requests).
To Improve Our Services: We analyze usage data and customer feedback to enhance the functionality and user experience of the Awal Gas App.
To Communicate with You: We may use your contact information to send you order confirmations, service updates, promotional offers, or other communications related to your use of the app. You can opt out of promotional communications at any time.
To Ensure Security and Compliance: We use device and location data to ensure the security of our services, prevent fraud, and comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as delivery partners, payment processors, and customer support teams. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
Legal Authorities: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of our customers or others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that business transaction.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
5. Your Rights and Choices
Access and Correction: You have the right to access and update your personal information through your account settings in the Awal Gas App.
Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by adjusting your account settings.
Location Data: You can manage your device’s location settings to control whether we collect location data.
Account Deletion: You can request the deletion of your account and personal information by contacting our customer support team.
6. Children’s Privacy
The Awal Gas App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on the app and updating the "Last Updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
By using the Awal Gas App, you agree to the collection and use of your information in accordance with this Privacy Policy.
Thank you for choosing Awal Gas!